Privacy Policy

Effective Date: 2025-01-01

Welcome to Hello Daktari! Your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our mobile application.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, and account details.
• Health Data: Information related to symptoms, medical history, and consultations.
• Device Information: IP address, device ID, and operating system version.
• Usage Data: Details on how you interact with our app.

2. How We Use Your Information

We use the collected information to:

• Provide and improve our services.
• Facilitate session bookings and healthcare-related interactions.
• Ensure security and compliance with regulations.
• Respond to customer support inquiries.

3. How We Share Your Information

Your information may be shared with:

• Service providers assisting with cloud storage, analytics, or payment processing.
• Legal authorities when required by law.
• No third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your data. However, no system is 100% secure.

5. Data Retention

We retain personal data as long as necessary to provide our services or as required by law. Users can request data deletion at any time.

6. Account Deletion

Users can request account deletion by:

• Going to Settings > Account > Delete Account in the app.
• Emailing us at support@hellodaktari.com with the subject "Account Deletion Request."

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted here with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

support@hellodaktari.com